Existing Software Support
Big-firm expertise. Small-business dedication.
Ensure your existing systems stay reliable, secure, and fully aligned with evolving requirements—so you can stay mission focused.
What We Do
We help agencies maintain, enhance, and extend the life of critical software systems, minimizing downtime and maximizing return on investment. From resolving bugs and deploying patches to integrating new features or ensuring compliance with updated regulations, Frontec is your reliable support partner.
Our Core Services
System Maintenance & Performance Optimization
We keep your software stable and secure by providing routine maintenance to ensure peak system performance, including patch management, performance tuning, log reviews, and system health checks.
Bug Fixes & Issue Resolution
Fix problems fast—before they affect mission delivery. Our support teams respond rapidly to user-reported issues, error logs, and performance anomalies. We work to resolve root causes, not just symptoms.
Functional Enhancements & Feature Development
Evolve your systems as your needs change. Whether you need new features, user experience improvements, or workflow automation, we enhance your existing software to align with shifting mission goals.
Integration with New Systems & Tools
Ensure interoperability with modern platforms. We help legacy and active systems connect with new tools, APIs, or platforms—extending functionality and enabling more effective data sharing across your organization.
Compliance & Security Updates
Stay ahead of evolving requirements. We ensure your systems are aligned with current government standards—such as FISMA, NIST 800-53, and OMB guidance—and proactively apply updates to address regulatory or security changes.
End-User Support & Documentation
We empower users and reduce help desk strain by providing training, documentation, and help desk assistance to improve user adoption, reduce errors, and streamline ongoing operations.
Our Approach
Our support model is proactive, responsive, and mission-aware. We tailor service levels to each client’s operational environment, risk profile, and budget. Whether supporting a mission-critical financial application, a grant management platform, or an internal dashboard tool, we prioritize system reliability, security, and user satisfaction.
Our process includes:
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Continuous monitoring and improvement
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Structured change management
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Scalable support options
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Clear communication and reporting
Why Frontec?
Even the most effective software solutions need support to stay secure, efficient, and aligned with changing requirements. Frontec provides ongoing support and enhancement services for existing applications—whether custom-built or commercial off-the-shelf—ensuring your systems continue to perform, adapt, and deliver value.
Our experts specialize in supporting federal software environments, offering a responsive and strategic approach that goes beyond maintenance—we focus on optimization, compliance, and long-term sustainability.